855 Reviews Found
Business Response
It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
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Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
No problems but took a little long for a oil change.
William D.
GENEVA
Business Response
Hi there! We're so happy we were able to help you out! We hope to see you soon!
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Confirmed Sales Customer
I just have to say Rob Runals was an exceptional. He went above and beyond to help me. Of all the years I have been buying cars from Pat O"Brien this was by far my favorite experience. I will definitely be back to buy more cars from Rob. I also want give a shout out to Steve and the finance team that helped.
Karen V.
EASTLAKE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East - Pat O'Brien Chevrolet. Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Late Friday afternoon, June 8, my car was suddenly stalling out and also not accelerating very well. I called Jm at POB service to discuss my options. He suggested checking with Road Side Assistance to see if they would bring my car from Mentor to Willoughby Hills and gave me their number. I didn't even know I had RSA but called them and within minutes it was all set up for the car to be taken to POB on Saturday morning. Though they had a full schedule on Saturday the 9th, and I had assured them we were fine to wait a few days, my car was quickly repaired and I had it back by later Saturday. And it was still under the long term warranty. All was resolved in less than 24 hours. Kudos to POB.
Saleen L.
MENTOR
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Made an appointment to get my oil changed at 3:00. Called and said I could come earlier and asked if it would be alright. Was told that they were ahead and that if I could come early that would be great. Arrived at 2:30, asked again if it was okay and was told yes. Car did not go back for the oil change until 4:10! Asked 2 times about updates about my car and was told it would only take a few minutes. This is not the first time this has happened either.
Vincent D.
MENTOR
Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (440) 348-0553 so we can discuss your experience further. We look forward to hearing from you.
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Business Response
Hi, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
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Business Response
Hi, we really appreciate your positive review! Until the next time we meet, take care!
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Confirmed Service Customer
I have always enjoyed top service. The service department is excellent.
Vincent L.
HIGHLAND HTS
Business Response
Hi, we really appreciate your positive review! We look forward to your next visit! Take care!
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Confirmed Service Customer
It was pleasant and quick. I like the fact that I received a text message that allowed me to track the progress of my vehicle.
Catrina S.
WICKLIFFE
Business Response
Hi, we really appreciate your positive review! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Everyone treated me very very nice. My sales person Carla did a wonderful job thanks I really appreciate buying my new truck from her.
Stacy H.
CLEVELAND
Business Response
Hi there, your satisfaction is our top priority. Thank you again for the great review!
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Business Response
Hi there, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
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Confirmed Service Customer
Lovely environment and I appreciated the complimentary coffee and hot water as well as the comfortable seating.
Tiana W.
EUCLID
Business Response
Hi there, thank you for taking the time to leave a review for us at East - Pat O'Brien Chevrolet. We're happy we could meet your expectations!
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Business Response
Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Dustin was a sweet, young man who assisted us in the purchase of our new vehicle. He showed us a lot of new features on the vehicle ( we probably forgot a lot of these items) and he was extremely friendly with us the entire time. Dustin would be the sales associate we definitely would recommend to other customers. Overall, the Pat O’Brien dealer in Willoughby Hills had a warm, clean environment. Definitely deserves FIVE STARS!!!
Mildred P.
CLEVELAND
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
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Confirmed Sales Customer
Fun time at the dealership. My salesman helped me locate the car I wanted and was an easy process. Everyone was so helpful to make my experience at the dealership that day.
Clyde D.
EASTLAKE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Everyone is always so professional, efficient, and friendly.
Rose B.
HIGHLAND HTS
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you so much again for your feedback! We hope you have a great day!