812 Reviews Found
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing East - Pat O'Brien Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
Just basic oil change, everyone was friendly and helpful.
Dawn K.
WILLOWICK
Business Response
We're glad you found our staff kind and friendly, Dawn M Korb!
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Confirmed Sales Customer
The sales staff did not pressure me and presented several options for me to consider. I was very pleased with the outcome.
Bryan L.
PAINESVILLE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I was lucky I got there at a good time and was able to get my oil changed and a free Car wash You can not beat that.
William A.
EASTLAKE
Business Response
Hi William E Ackerman, thank you so much for this wonderful response! We appreciate your kind words.
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Confirmed Service Customer
The entire staff was so polite and helpful. The dealership that I bought my Chevy from didn’t really care to help or answer questions or even properly inspect my car because they don’t cater to Chevy, but I felt welcome here. Thank you so much
Sierra H.
CLEVELAND
Business Response
Hi Sierra Huffman, thank you so much for this wonderful response! We appreciate your kind words.
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Business Response
Hi Revoynnia Freeman, thank you for your great review!
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Confirmed Service Customer
Had vehicle in for repair. Discovered what I thought were loose lug nuts. Called dealership was told to just come in. Reaching the store; was told I needed to see a Pacific Person which never appeared. Finally someone just sitting around waited on me. Treated like no big deal.
Gladys S.
CLEVELAND HEIGHTS
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to discuss further. --Todd Mullen, GM, (440) 348-0553, tmullen@patobrienchevy.com
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Confirmed Service Customer
The server associate explained, in detail, the service which was being provided on my vehicle.
Phillip D.
EUCLID
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing East - Pat O'Brien Chevrolet and we hope to see you again soon! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
Service department not attentive to details, poor communication, little commitment to excellence. Sales department not knowledgeable on automobile features, unable to locate a vehicle.
David L.
CHESTERLAND
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Here at East - Pat O'Brien Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (440) 348-0553 to discuss ways we can better serve you in the future.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing East - Pat O'Brien Chevrolet and we hope to see you again.
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Business Response
Hi there, thank you for taking the time to leave a review for us at East - Pat O'Brien Chevrolet. We're happy we could meet your expectations! We're looking forward to your next visit with us!
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Confirmed Service Customer
it was great. I was immediately taken care of and everyone was polite and professional. They were very knowledgeable about the problem and answer all my questions.
Viola P.
E CLEVELAND
Business Response
Hi there, thank you so much for your positive comments about East - Pat O'Brien Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Very friendly staff, eager to help me figure out the issue with my car. Very professional!
Benjamin S.
EUCLID
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hi Carmen L Travick, thank you so much for this wonderful response! We appreciate your kind words.
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Confirmed Service Customer
They told me it would be an hour for an oil change and tire rotation and it was only 1 hour.
Stacey H.
EASTLAKE
Business Response
We're happy we could provide you with quick service, Stacey M Hilmer!
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Confirmed Sales Customer
The staff were very friendly and helpful. Carla was knowledgeable and went out of her way to fulfill our needs. We would recommend them to our family & friends. Also love their patriotism.
Charles L.
AUSTINBURG
Business Response
Thank you for choosing East - Pat O'Brien Chevrolet as your first choice for all your automotive needs!
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Confirmed Sales Customer
Excellent service, art mills and andrew benin, were very professional It was my first time buying a brand new car. They walk me though the whole process.and made me feel comfortable.I I would recommend, pat O'Brien to all my friends. Just a wonderful wonderful experience. I left very very happy!!!!!!! Completely satisfied!!!!!!!!!!!!!
Roslyn P.
CLEVELAND
Business Response
Hi Roslyn Plaxico, thank you for your great review! Please don't hesitate to reach out and let us know more so we can provide you a 5-star experience next time!
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Confirmed Sales Customer
The overall experience was good the only complaint would be they kept us at the dealership a long time the first day when it really was not necessary to keep us there that long since they did not have the vehicle yet and could not do any paperwork until they had the vehicle.
Christine S.
MENTOR
Business Response
Thank you for your feedback, Christine. Please do not hesitate to reach out to discuss this further, thank you. -Todd Mullen, GM, (440) 348-0553, tmullen@patobrienchevy.com
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Confirmed Service Customer
OIL CHANGE AND WASHING MY CAR WAS FINE,BUT I JUST GOT A MESSAGE SAYING THAT MY TIRES WERE LOW.DIDN"T YOU CHECK MY TIRES WHEN THEY WERE ROTATED?
Joan H.
MAYFIELD HTS
Business Response
We really appreciate your feedback, Joan S Haberman!
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Business Response
We're happy to hear it, William R Cotton! Please don't hesitate to reach out and tell us more about your recent visit. Thanks!