770 Reviews Found
Confirmed Service Customer
My car would not start in the morning, fortunately Gary Heck was able to get me in the the service department. He made arrangements for my car to be jumped with roadside service first. I am grateful for his excellent customer service to be so accommodating in my time of stress and need!
Jennifer W.
EUCLID
Business Response
Hey Jennifer! Thanks for highlighting some of our staff who helped make this such a great experience! We agree that Gary is great! We sincerely value your business and look forward to your next visit!
Confirmed Service Customer
Everything is always great from beginning to end of service. Thank you!
Stefanie C.
RICHMOND HEIGHTS
Business Response
Hello! Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Business Response
Thank you for your kind words and this wonderful review!
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience!
Business Response
Thank you for your kind words and this wonderful review!
Confirmed Service Customer
OK I had a oil change appointment at 12 o’clock I didn’t get out of there into 2 o’clock it took two hours for a Oil change seriously
Willie P.
E CLEVELAND
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out so we can make this up to you. Thank you. --Todd Mullen, GM, (440) 348-0553, tmullen@patobrienchevy.com
Business Response
Thank you for your kind words and this wonderful review!
Business Response
Thank you for your kind words and this wonderful review!
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Business Response
Hello, we're happy to hear you had such a positive experience with our team!
Confirmed Service Customer
This visit was better than pervious visits, but I remain displeased from the service I have received in the past. While the staff was more friendly this time, it doesn't change that they have been downright rude in the past. When I received my papers on the services performed on my vehicle, I also received a copy of a customer satisfaction survey that I DID NOT fill out. The answers were all 100% positive across the board, and that is not what I would put for my answers. One of the last questions on the sheet was if I consented to them sharing my name with the survey. The answer was marked yes, but I certainly did not consent! The staff should NOT be permitted to fill these customer satisfaction surveys out on behalf of the customers. This is not the first time this has happened to me, either. Lastly, I took my car in for repair on Monday, and on Tuesday my check engine light was on once again, and I still smell coolant coming from my engine (what I brought my car in to have repaired). Once my warranties expire, I will not be visiting Pat O'Brien in Willoughby again.
Sarah L.
WICKLIFFE
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out so we can make this up to you. Thank you. --Todd Mullen, GM, (440) 348-0553, tmullen@patobrienchevy.com
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
Confirmed Service Customer
Brandon Sartain my service consultant worked with me to complete the job and gave me his card so I can call him for my next visit.
Norman A.
LYNDHURST
Business Response
Hi Norman! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Business Response
Hi, we are so pleased you enjoyed your visit to East - Pat O'Brien Chevrolet!
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience!
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out so we can make this up to you. Thank you. --Todd Mullen, GM, (440) 348-0553, tmullen@patobrienchevy.com
Business Response
Hi, we really appreciate your positive review!
Confirmed Service Customer
I just love the service, kind, and efficient and courteous.
Marion L.
CLEVELAND
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at East - Pat O'Brien Chevrolet!
Confirmed Service Customer
Quick in and out service and excellent customer lounge.
Justin Z.
EASTLAKE
Business Response
Hi there, we are very happy to have provided you with such a positive experience!