I just have to say Rob Runals was an exceptional. He went above and beyond to help me. Of all the years I have been buying cars from Pat O"Brien this was by far my favorite experience. I will definitely be back to buy more cars from Rob. I also want give a shout out to Steve and the finance team that helped.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at East - Pat O'Brien Chevrolet. Thank you so much again for your feedback! We hope you have a great day!
Late Friday afternoon, June 8, my car was suddenly stalling out and also not accelerating very well. I called Jm at POB service to discuss my options. He suggested checking with Road Side Assistance to see if they would bring my car from Mentor to Willoughby Hills and gave me their number. I didn't even know I had RSA but called them and within minutes it was all set up for the car to be taken to POB on Saturday morning. Though they had a full schedule on Saturday the 9th, and I had assured them we were fine to wait a few days, my car was quickly repaired and I had it back by later Saturday. And it was still under the long term warranty. All was resolved in less than 24 hours. Kudos to POB.
Made an appointment to get my oil changed at 3:00. Called and said I could come earlier and asked if it would be alright. Was told that they were ahead and that if I could come early that would be great. Arrived at 2:30, asked again if it was okay and was told yes. Car did not go back for the oil change until 4:10! Asked 2 times about updates about my car and was told it would only take a few minutes. This is not the first time this has happened either.
Hi, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (440) 348-0553 so we can discuss your experience further. We look forward to hearing from you.
Dustin was a sweet, young man who assisted us in the purchase of our new vehicle. He showed us a lot of new features on the vehicle ( we probably forgot a lot of these items) and he was extremely friendly with us the entire time. Dustin would be the sales associate we definitely would recommend to other customers. Overall, the Pat O’Brien dealer in Willoughby Hills had a warm, clean environment. Definitely deserves FIVE STARS!!!