851 Reviews Found
Confirmed Service Customer
The overall customer service and work was very good.But the carwash was terrible
Thomas W.
CLEVELAND HTS
Business Response
We really appreciate your feedback, Thomas B Watson. Please, do not hesitate to reach out at (440) 348-0553 to discuss this further. We hope to hear from you soon! Thank you.
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Confirmed Service Customer
My check engine light came on and I called the Service Dept.early in the morning and was able to get an appointment right a way.. Very happy to have it taken care of so fast!.
Nancy G.
RICHMOND HTS
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
We're happy we could provide you with quick service, James T Chenault! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Always receive prompt attention and excellent service
Katherine M.
CLEVELAND
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hi Myrna L Neal, thank you for your kind words about our service team! Thank you for your feedback!
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Confirmed Service Customer
This dealership is very trustworthy. They are very prompt with updating their customers and what’s going on with their vehicle.
Aaron W.
BEACHWOOD
Business Response
Hi Aaron Wolkoff, thank you for your great review! Please let us know if there's anything else we can do for you!
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Confirmed Service Customer
I dropped my car off before work and the drop off was fast which was good because I was in my way to work. They had my car taken care of in just a few hours although I said that I was leaving it for the day. I was contacted and informed when the work was complete. That evening when I picked the vehicle up, I was greeted by Jim Lamtman and service was fast and friendly!
Terry S.
WILOUGHBY HLS
Business Response
Hi Terry A Skovenski, thank you so much for this wonderful response! We appreciate your kind words.
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Business Response
We're happy we could provide you with quick service, Michael E Seldon! Please don't hesitate to reach out and let us know more so we can provide you a 5-star experience next time!
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Confirmed Service Customer
The service department handled my request expeditiously and as always they made me feel welcomed. Thank you.
Daniel R.
PAINESVILLE
Business Response
Hi Daniel E Redwood, thank you for your kind words about our service team! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
We really appreciate your feedback, Rodney S Hrapko! Please let us know if there's anything else we can do for you!
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Confirmed Sales Customer
I had a GREAT EXPERIENCE at this dealership. Brian and Dan made sure that my experience was easy and painless. They went the extra mile to make sure that I got the vehicle that I would enjoy. I would definitely recommend this dealership to anyone that I know that is looking for quality vehicles.
Lashana B.
EUCLID
Business Response
We really appreciate your feedback, Lashana Bolden-luster! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Hi Sarah Perry, thank you for your kind words about our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
My technician Joe plesko did a fantastic job and found some other problems that needs to be taken care of to make sure my car was safe
Petar J.
EUCLID
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out and let us know more so we can provide you a 5-star experience next time!
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Confirmed Service Customer
Nice friendly staff. Shop was Clean. & fast sevice. I love looking at the new cars while I wait.
Allan B.
WILLOWICK
Business Response
Hi Allan L Berry, thank you for your great review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
They performed the requested service in the promised time. I have issues in the past here, so I am still unable to give a 10.
Brian J.
MAYFIELD VLG
Business Response
Hi Brian E Jackson, thank you so much for this wonderful response! We appreciate your kind words.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
1) I was quoted a different oil change price when I called to schedule appt. 2) I don't believe they performed the Complimentary Inspection Multi-Point vehicle inspection on my vehicle. When I signed in I told the lady my car was shaking when I brake. When my car was ready nothing was indicated on my receipt regarding the shaking. She had to go find the technician to see if he knew what the problem was. 3) After I left I had to return to dealership because my oil change indicator still said 12% after the oil change. They forgot to reset the oil indicator.
Paula B.
EUCLID
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 348-0553 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing East - Pat O'Brien Chevrolet and we hope to see you again soon!
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Confirmed Sales Customer
Great customer service- worked hard to accommodate my need and buudget
Nicole D.
MAYFIELD VILLAGE
Business Response
Hi Nicole Durosko, thank you for your great review! Please let us know if there's anything else we can do for you!
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Confirmed Service Customer
It cost $68 I don't remember paying that much in the past???????
David C.
WILLOUGHBY HILLS
Business Response
We really appreciate your feedback, David M Cross. Please, do not hesitate to reach out at (440) 348-0553 to discuss this further. We hope to hear from you soon! Thank you.